TERMS OF USE
These terms and conditions are applicable to the usage
of the https://holidays.travstay.com/ ("Travstay
") by you. Travstay shall provide you (“User”) travel-related information,
travel leads, pricing, availability and reservations for airlines, hotels,
railway, holiday packages, bus and car rentals across cities and rural areas
throughout India and abroad (“Service/s or Travstay Services”). These Services
may be availed by the User in India or outside India at any time during the
year as is offered by various third party vendors like airlines, hotels, bus
operators etc.("Service Providers" or "Vendors"). The
website is also for your education and information and is also used by us to
obtain feedback with a view to providing information and services with respect
to the leisure industry.
By accessing this site you agree to the following terms. In case you do not
agree to the following terms please do not read or refer to the material on any
of our pages.
Opening
an Account
In order to become able to use the Travstay , you
must complete in full an application form on the Website. As part of the
application, you will be asked to provide us with a Username and Password. This
username and password will be used by you when using our services.
Usernames/Passwords
You
are solely responsible for the confidentiality of your username, and password.
In the event you have reason to believe your account, username and/or password
is being used in an unauthorized manner, you agree to contact us promptly so
that the appropriate modifications can be made to your account. Please be aware
that information will be sent to your email address that you provided to us at
the time of sign up.
Agreement
to Receive Mail
You
hereby consent to the receipt of physical & electronic communication from
us.
Contributions
on Website
Any
activity you do on the website (Comments, Reviews, and Questions etc) becomes
property of Travstay . We reserve the right to modify or update that
information suitably.
Viruses
and Contamination of System
Travstay
is neither responsible nor liable for
any viruses or other contamination of your system, nor for any delays,
inaccuracies, errors or omissions arising out of your use of this site or with
respect to the material contained on this site.
Linked
Sites
Any
linked websites in our website are not under our control and we are not
responsible for the contents of any linked site or any link contained in a
linked site, or any changes or updates to such sites. We are providing these
links to you only as a convenience, and the inclusion of any link does not
imply endorsement by us of the site.
Content
and Intellectual property rights
All
content on the website including but not limited to icons, buttons, logos, text
etc, as well as any and all trademarks, whether registered or not constitute
the exclusive intellectual property of the Travstay and is protected under
Indian law. You may not selectively download portions of the website without
retaining the copyright notices You may download material from the website only
for your own personal use and for no commercial purposes whatsoever. Any and
all information that is submitted by you including but not limited to comments,
feedback etc is the sole property of Travstay which may be used in any manner
the Travstay deems fit. We provide all content to the best of our knowledge and
we are not responsible for changes to third party content.
Limitation
of Liability
Travstay
makes no warranty that this site will
meet your requirements, the service or this site will be uninterrupted, the
results that may be obtained from the use of this site will be accurate or
reliable, any information or other material obtained by you through this site
will meet your expectations and any errors in this site will be corrected.
We shall not be liable to you for any special, consequential, incidental, and
exemplary or punitive damages, or loss of profit or revenues. We are also not
liable under any circumstances for damages arising out or related in any way to
your inability to access, or your difficulty in accessing, the website. We
shall not be liable under any circumstances for damages arising out of or in
any way related to products, services and/or information offered or provided by
third-party vendors accessed through the website or by any other means. All
content and information provided by Travstay either through the website or
otherwise is provided to you without warranty of any kind either expressed or
implied, with regard to the merchantability, technical compatibility or fitness
for a particular purpose with regard to any service, products or material
provided by or through the website.
Indemnity
You
agree to indemnify, defend and hold harmless Travstay , and its officers,
employees, agents, and any third party information providers to the Website,
from and against all claims, actions, proceedings, expenses, damages and
liabilities, which are the result of, or are in any way related to your use of
the website.
Governing
Law
These
terms and conditions shall be governed by Indian law and the courts at Tezpur
shall have exclusive jurisdiction in all matters arising out of or in
connection with the use of the website by you.
Privacy
Policy
Please
refer to our Privacy Policy on the website.
Charges
& Pricing
Travstay
does not charge any fees for browsing. Travstay is ONLY a ticketing/booking
agent for various types of services. For example, Travstay does not operate bus
services or run flights of its own etc. In order to provide a comprehensive
choice of bus operators or flights etc, departure times and prices to
customers, it has tied up with many Vendors. Travstay 's advice to customers is
to choose the Vendor they are aware of and whose service they are comfortable
with. Travstay is not liable for any Discrepancy / Deficiency in service by the
Service Providers / Vendors of any service type.
Users can create free membership accounts on Travstay for service booking.
From time to time, Travstay at its sole discretion will add new services,
change existing services and remove some services as well.
Users shall be solely responsible for compliance of all applicable laws for
making payments to Travstay . GST Credit (if applicable) will be provided
directly by the Vendor to the User and Travstay will not be responsible for
non-receivable of the same.
While Travstay strives for quality products and services with accurate pricing
information, typographical and other errors may occur. In the event the Service
is listed at an incorrect price or with incorrect service information due to an
error, Travstay may at it's discretion contact the User for instructions or
cancel User's booking and notify User of such Cancel.
Travstay will have the right to rectify the price of the Service and contact
User for further instructions via e-mail address provided by User at the time
of registration, or cancel the booking and notify User of such cancellation. If
Travstay cancels the order after the payment has been processed, the said
amount will be remitted to User’s account from which the payment was made.
Payment
Options
Travstay
Supports various Payment Methods like
Credit and Debit Cards (Visa, Mastercard, Rupay, Amex, Dinners etc), Internet
Banking (around 100 Indian Banks), Wallets, etc through an online payment
gateway system. Travstay and the associated one or more payment gateway makes
full effort to fulfill information security requirement and uses the latest
encryption technology to protect and safeguard the Users Payment Methods and
their details.
All Payments for services purchased via Travstay by all types of users (travelers or agents or
any other type) have to be pre-paid. Incase the credit is extended/provided to
any type of user, then it needs to be paid within the next working day. If the
user misses his payment timelines, then Travstay has the right to cancel the
purchased service or any other purchased services of the same user or it's
sister concerns to recover the money and penalty amount decided by Travstay (upto 100% of the default amount).
Company also reserves the right to charge 1% per day
penalty interest for overdues, the same will charged after reminders and
notifications.
Gateway
Charges
Please
note that Travstay cannot control any
fees or conversion rates that may be charged to User by their Banks or
Financial Institution related to such a transaction and Travstay disclaims all
liabilities in this regard.
Travstay
Travel Special Fares
There
are three types of Travstay Special
Fares:
•
Travstay
Special ZERO Reschedule Charges
•
Reschedule request needs to reach Travstay
at least 36 hours for domestic flights and 72 hours for international
flights before the original departure time. If the request does not come in
this timeframe, then normal Airlines and Travstay Travel Reschedule charges
will be charged. However, Customer can also directly work with the airlines
when the departure time is less than the above mentioned timeframe. Any charges
imposed by the airlines in this regard, will need to be borne by the customer
itself.
•
Exact flight details of the new
flight needs to be provided for Reschedule request - Only one option will be
handled for reschedule request.
•
Travstay Travel takes 4 to 8 hours
to respond during working hours for re-schedule request and is totally dependent
on seat availability and airlines response. Incase the airlines does not
provide timely or no response, Travstay Travel cannot be held responsible for
the same.
•
Travstay may charge certain service
fees for the service rendered.
•
Travstay
Special ZERO Reschedule, 50% Cancellation Fees, Free Meal
•
Reschedule details covered
under Travstay Special ZERO
Reschedule Charges
•
Airlines & Travstay Cancellation Charges will be charged at 50%
For e.g. if Airlines cancellation charges were Rs 3000 and Travstay Charges Rs
499, then in this flight, the Airlines Cancellation Charges will be Rs 1500 and
Travstay Charges as Rs 249. All
Cancellation requests needs to reach Travstay before 36 hours in domestic flights and 72
hours for international flights before the original departure time. If the
request does not come in this timeframe, then normal Airlines and Travstay Cancellation charges will be charged. However,
Customer can also directly work with the airlines when the departure time is
less than the above mentioned timeframe. Any charges imposed by the airlines in
this regard, will need to be borne by the customer itself.
•
Free Meal is supposed to be
provided by the airlines. However if for any reason, airlines does not provide
the Free MEAL, no compensation will be provided by Travstay . MEAL Selection
needs to be done by the customer on the airlines website. Travstay will not choose any MEAL type on customer's
behalf.
•
Travstay
Special ZERO Cancellation / Reschedule Fees, Free Meal
•
Cancellation requests needs to
reach Travstay atleast 36 hours for
domestic flights and 72 hours for international flights before the original
departure time. If the request does not come in this timeframe, then
normal/standard Airlines and Travstay Cancellation charges will be charged.
•
Please read above for Rescheduling
of Flights & Free MEAL
Refund,
Cancellation & Re-scheduling Policy
In case of no-show or unutilized
bookings, User shall be required to make requests for any valid and applicable
refunds, as per Vendors’ policies or within 15 days from the travel date
(whichever is earlier). No refund would be payable for any requests made
after the expiry of 30 days of travel date / check-in as aforementioned and all
unclaimed amounts for such no-show or unutilized bookings shall accordingly be
deemed to have been forfeited.
The refund shall be processed within 15-20 working days from the date of the
cancellation request, after receiving back to back refund from the concerned
Vendor. Payment will be refunded back into the same original payment instrument
like the same credit card or bank account from which it was paid for the
traveller. In case of Travel Agent (B2B Booking), refund or recharge or upload
of any type is always credited in their agents Travstay s account balance. In
case of agents account closure, the agent is supposed to consume its balance or
clear their dues (if any). No money transfer will be done to travel agents bank
account, in any circumstances.
In case User avails to book any of the Services offered by the Vendor and is,
thereafter, not contactable on the contact details provided, then the
tour/travel reservation selected by User will stand cancelled and Travstay or the Vendor would not be liable for any
charges/expenses incurred by User, either directly or indirectly in this regard
Any Refund Claims arising due to cancellation / delay of flight by the Vendor
shall be subject to Travstay receiving the refund from the Vendor. In the Event
Vendor does not refund the amount to the Travstay , Travstay shall not be held liable for the same
Cancellation/Re-scheudle of Flight Ticket upto 24 hours will be dealt by Travstay
. Less than 24 hours, the USER should cancel it directly with the airlines and
inform Travstay for the refund
processing
Travstay shall charge a cancellation
fees - varying from time to time and transaction to transaction and type of
service. This fees will be over and above the Airlines Cancellation Fees.
Similarly for other service like Bus Tickets etc, Travstay will add it's own cancellation fees over the
Vendor's cancellation Fees
Cancellation Policy is defined and governed by the Vendor and Travstay will not be able to do any changes around it.
Refund will only be processed once the USER informs Travstay
Partial Cancellation may or may not be allowed - This will depend on the
Vendor's Cancellation Policy
Re-scheduling of Services (For e.g. Date Change in Flights) will incur Fare
Difference, Airlines Re-schedule/Penalty Charges and Travstay Re-schedule
Charges
Domestic and International Booking/Cancellation/Re-schedule will have different
amount of fees for different Services
Name Change, Title Change, Age Change, Sector Change etc is generally not
allowed by Vendors - Any such changes or more (not covered here) will not be
entertained by Travstay . The User need to work directly with the Vendor and Travstay
will not be responsible / liable in any
form
Once a confirmed ticket/service is booked/generated, Convenience Fees is not
refundable under any circumstances. If you are booking a special discounted
return fare then both sectors have to be cancelled together
The USER will be solely responsible for the Visa, Passport or any other
requirement for the travel. Travstay will not be responsible for any inadequacy of
any form
Check the Baggage Allowance – Cabin and Check-in – No Free Baggage Allowance
for Infants. Meals, Seats, Special Requests are not guaranteed. USER needs to
check this with Vendor directly
Booking
Confirmation
User
should not take any action based on information on the Marketplace until User
has received a confirmation of User’s transaction. In case of confirmations to
be received by email, if User does not receive any confirmation of User’s
purchase/transaction within the stipulated time period, User may first look
into "spam" or "junk" folder to verify that it has not been
misdirected, and if still not found, please contact Travstay 's call centre or
login into the User Account section of Travstay .
In case a booking confirmation e-mail or sms gets delayed or fails because of
technical reasons or as a result of incorrect e-mail ID / phone number provided
by the user etc, a ticket will be considered 'booked' as long as the ticket
shows up on the confirmation page or in the User Account section of Travstay .
The total price payable will be displayed to the User before making payment to
the Vendor. Users are hereby informed that in case of a booking request being
rejected by a Vendor (i.e. not confirmed by the applicable Vendor), any amounts
collected by Travstay for such booking will be refunded to the User’s Account
used for making the payments.
Offer Fares / Series Fares / Group Fare or any other
similar fares are non-refundable, non-changeable under any circumstances. In
these types of bookings, more than one (non related) passenger is added in the
same pre-purchased PNR. Names in this type of fares are updated between 8pm and
11pm, one night before the travel date. Hence, web checkin needs to be done by
the passenger or the travel agency once the names are updated. Do note Airlines
counter are not very friendly at some airports and machines may / may not
operate. Also airlines may levy service charges for issuing boarding pass from
the airport counter. Since these are collective passengers tickets, normal web
checkin, meal selection, extra baggage purchase, wheel chair addition, GST or
any other special services cannot be added in these tickets. Lastly in these
types of fares, our fare rules supersedes airlines and hence no refund requests
are entertained unless flight is cancelled or flight date/timing is changed by
more than 6 hours in domestic flights and over 24 hours in international
flights.
Name changes (minor or major) in any form cannot be done
in these fares. In this type of fares (Offer Fares / Series Fares / Group Fare
or any other similar fares), you are not supposed to contact airlines directly
or any other body for any reason. Travstay should be your only point of contact for any
purpose and the decision of Travstay will be final. Incase you contact airlines or
any other body, your account might be disabled and your balance will be
forfeited.
In case of schedule change and airlines provides
multiple options, agent/customer has the choice to choose among the given
options only within the given time. However, once names are updated in the
revised itinerary, thereafter no changes will be accepted of any type. Also
note if the agent/customer does not respond in the given time then Airlines / Travstay
can choose any option.
Offline
Booking
Travstay avoids and do not recommends travel agents for
doing offline booking with us. However, if the travel agents insists, Travstay
can do the booking on behalf of the
travel agent as a courtesy. Having said that Travstay will not be responsible for any type of
mistake like date, origin city, destination city, itinerary details, pricing,
name & details of the passenger etc. Travel Agent will be responsible for
any mistake or issue in offline booking from Travstay . Travstay on any circumstances will not bear any expense or refund any
part of the booking amount.
Promo
Codes
Travstay
may generate promotion codes from time
to time which may be availed on the site for discount, if applicable. Travstay at its discretion, could add new promo codes,
change or withdraw existing ones without any prior notice. Incase of any
dispute with any party, Travstay 's decision will be binding and final.
When USER registers with Travstay , Travstay or any of its partners/afflilate/group
companies/partners/vendors may contact User from time to time to provide
information/offers of services that Travstay or such other group companies believe may
benefit User.
Users
Responsibility & Liability
User shall be responsible for their own actions in
utilizing the Services purchased by User, and Travstay shall not be
liable for any such action. Travstay is only providing a platform
for communication and it is agreed that the contract for Service shall be a
strictly bipartite contract between the Vendor and User.
User represents that User is of legal age to form a
binding contract with Travstay and is not a person barred from receiving Services under the
laws as applicable in India.
Any references to a Vendor being "verified"
(or similar language) only indicate that the Vendor has completed a reasonable
verification process. Any such description is not an endorsement, certification
or guarantee by Travstay about any Vendor, including of the Vendor's
identity and credibility. Travstay therefore recommends that you
always exercise due diligence and care when deciding whether to avail services
from a Vendor, or while having any other interaction with them.
Upon
receiving User’s complaint, Travstay shall inform the relevant Vendor of such
complaint and request for an explanation. Users are required to refrain from
raising frivolous and baseless complaints. User expressly acknowledges that the
Vendor providing the deficient Service will be solely responsible to User for
any claims that User may have in relation to such defective service and Travstay
shall not in any manner be held liable
for the same.
Unless due to User’s negligence, in the event the Vendor fails to complete a
delivery of any Service, User acknowledges that the Vendor will be liable to
make any applicable refunds or payments. User agrees that Travstay will not be held liable for failure of the
Vendor to make available any Service therein.
Travstay reserves the right at all times
to disclose any information as is necessary to satisfy or comply with any
applicable law, regulation, legal process or governmental request, or to edit,
refuse to post or to remove any information or materials, in whole or in part,
in Travstay 's sole discretion.
In no event shall Travstay its officers,
directors, employees, partners or vendors be liable to User, the Vendor or any
third party for any special, incidental, indirect, consequential or punitive
damages whatsoever, including those resulting from loss of use, data or
profits, whether or not foreseeable or whether or not Travstay has been advised of the possibility of such
damages, or based on any theory of liability, including breach of contract or
warranty, negligence or other tortuous action, or any other claim arising out
of or in connection with User’s purchase of the services herein.
Travstay shall not assume any liability
for the non-availability of the Services where required or any action or
inaction that might be taken by the Vendor.
ALL
LINKED TERMS AND CONDITIONS HEREUNDER ARE ASSUMED TO BE READ, UNDERSTOOD AND
AGREED BY USER.